General Arrival & Check-In Information
When and where is the conference taking place?
When and where is the conference taking place?
- Venue: Downtown Sheraton Hotel
- Address: 400 N Olive St. Dallas, TX
- Website: Sheraton Hotel
What are the check-in times?
What are the check-in times?
The conference registration desk is located in the Grand Hall Ballroom Foyer in the conference center of the Sheraton Hotel.
- Monday, March 31: 3:00 PM – 7:00 PM
- Tuesday, April 1: 7:00 AM – 5:00 PM
- Wednesday, April 2: 7:00 AM – 2:00 PM
Where do I check-in?
Where do I check-in?
The conference registration desk is located in the Grand Hall Ballroom Foyer in the conference center of the Sheraton Hotel.
- Monday, March 31: 3:00 PM – 7:00 PM
- Tuesday, April 1: 7:00 AM – 5:00 PM
- Wednesday, April 2: 7:00 AM – 2:00 PM
Where can I view the detailed schedule?
Where can I view the detailed schedule?
What meals are provided during the conference?
What meals are provided during the conference?
- Tuesday, April 1st: Coffee and full breakfast, lunch buffet, and evening cocktail event with hors d'oeuvres (no dinner).
- Wednesday, April 2nd: Coffee and full breakfast (no lunch).
Do I need to pre-register for the sessions at the conference?
Do I need to pre-register for the sessions at the conference?
Only three conference sessions require an RSVP — links to register can be found in the online agenda. All other sessions are open to attendees. We encourage you to join as many as you'd like to get the most out of your conference experience. For full details, refer to the complete agenda in this guide or use our event mobile app.
Do I need to wear my name badge?
Do I need to wear my name badge?
Yes, name badges must be worn at all times as they are your ticket to all sessions and meal functions. If you lose your badge, please visit the registration desk for assistance.
What is the conference attire?
What is the conference attire?
Business professional attire is recommended for the duration of the conference.
Will there be filming and photography?
Will there be filming and photography?
Yes, portions of the conference will be filmed and photographed. These may be used on our website, YouTube channel, Twitter feed, and other social media, as well as in publications.
What is the cancellation policy?
What is the cancellation policy?
Once your registration is confirmed, it is non-refundable. Cancellations will not result in a refund, and unattended events (no-shows) are also non-refundable. Canceling your registration does not automatically cancel your hotel reservation, which you must do independently.
Do you have a substitution policy?
Do you have a substitution policy?
If you are unable to attend, you may transfer your registration to a substitute from your organization. Substitution requests must be submitted in writing by the original registrant to contact@housingconferences.com no later than March 31. Note that badges are non-transferable post-printing, and badge swapping is strictly prohibited.
Can I view the attendee list?
Can I view the attendee list?
The attendee list will be emailed to registered participants one week before the conference, but it can also be requested by emailing: contact@housingconferences.com
Exhibitor Questions
Exhibitor Setup and Breakdown:
Exhibitor Setup and Breakdown:
Setup Hours:
Monday, March 31st: 3:00 PM - 7:00 PM
Tuesday, April 1st: 7:30 AM - 9:00 AM
Breakdown Hours:
Wednesday, April 2nd: 12:30 PM - 2:00 PM
How can I order electricity or other services?
How can I order electricity or other services?
If your display requires electricity, please call the hotel’s in-house technology service provider, Encore, at 214-210-8037.
Where can I pick up my items shipped to the hotel?
Where can I pick up my items shipped to the hotel?
For package storage and deliveries, contact the FedEx Office Business Center at (972) 454-5505. Packages can be collected from the center, with handling fees applicable. For larger items (packages, pallets, crates, display cases), arrange delivery with the team at the same number. Note that package delivery should be arranged only after check-in and will require a recipient’s signature.
Can I ship items out of the hotel?
Can I ship items out of the hotel?
Yes, FedEx Office offers pack and ship services, along with packaging materials for purchase. Each outbound package must have a completed carrier airbill. Complimentary FedEx Express® shipping boxes and airbill forms are available. Coordination for third-party courier pickups should be arranged directly with those vendors and FedEx Office informed about the details. An outbound handling fee applies to all packages and freight.